We have written this in the same plain English we teach in. If anything here is unclear, email us and ask before you enrol, rather than after.
Last updated 3 August 2026
THE SHORT VERSION
Full refund, no questions asked. Just email us.
No refund, because the teaching has been delivered. You may transfer to a later cohort instead.
No health outcome is guaranteed, and your rights under Australian Consumer Law are unaffected.
01
My Gum Coach provides oral health education. When you enrol, you are purchasing access to educational sessions, recorded modules and written materials. You are not purchasing dental treatment, a diagnosis, a clinical opinion about your own condition, or a health outcome of any kind.
The program is taught by Deborah Harrison and Sue Rusalen, both registered dental hygienists. Their role in this program is educational. They are not acting as your treating clinician, and no practitioner-patient relationship is created by your enrolment.
02
We do not guarantee any health result. We cannot, and nobody honestly can. Gum and bone tissue do not typically regrow once the periodontium and bone are damaged. Individual results vary according to the severity of your condition, your overall health, your consistency with the protocol, and your ongoing professional dental care.
What we do guarantee is that we will turn up and teach. The education is the product, Where results follow, they follow from the education being understood and applied consistently over time
This program does not diagnose, treat or cure any condition, and it does not replace the advice, diagnosis or treatment provided by your dental or medical professional. If your gums are bleeding, painful or worsening, please book an appointment to see your personal dental practitioner.
03
You may cancel and receive a full refund at any time up until the first live session of your cohort begins. Simply email us before that session starts and we will refund you in full, without asking you to justify the decision.
Once the first live session has begun, the course is not refundable. This is because the teaching is delivered live and the materials are released as we go: once you have attended and received the content, it cannot be returned. We would rather state this plainly before you enrol than surprise you afterwards.
04
Life interferes with plans. If you find you cannot attend the cohort you enrolled in, you may transfer your enrolment to a later cohort at no additional cost, provided you tell us before the third live session. We would rather move you than lose you.
A transfer may be requested once. If you cannot attend the cohort you transferred into, we will do our best to accommodate you, but we cannot promise an indefinite series of deferrals.
05
The 8 Week Course is paid as a single payment at checkout, in Australian dollars. A payment plan can also be arranged. Email us before you enrol and we will send you an invoice setting out the instalment amounts and the dates in writing, for you to agree before any payment is taken.
If you are on an agreed payment plan and then withdraw after the course has begun, the remaining instalments remain payable. The full course fee is owed once the course commences, and a payment plan is a payment arrangement rather than a pay-as-you-go subscription. If you cancel before the first live session, the plan is cancelled and any instalments already taken are refunded in full.
06
The 3-part Foundations Course consists of recorded sessions and downloadable materials. Because the content is delivered digitally and immediately, it is not refundable once you have accessed it. If you purchase it and have not yet accessed any of the material, email us and we will refund you.
If you subsequently enrol in the 8 Week Course, the Foundations Course is included, so you will not be charged for it twice.
07
Private sessions may be rescheduled or cancelled for a full refund with at least 48 hours notice before the scheduled time. Within 48 hours, the session fee is retained, because the time has been reserved for you and cannot realistically be filled at short notice.
If we need to reschedule for any reason, you may choose a new time or take a full refund.
08
If we cancel a cohort before it begins, you will receive a full refund. If we cancel partway through, you will receive a pro-rata refund for the sessions not delivered, or a transfer to a later cohort, whichever you prefer.
If an individual live session cannot go ahead, we will reschedule it or provide the material in another form.
Live sessions are recorded and made available to enrolled participants afterwards through a private online learning portal, accessed with your own login, so you can catch up if you miss one and rewatch it later. Recordings and materials are provided for your personal use only. Because other participants discuss their own circumstances during sessions, you must not share your login details, or share, republish or forward a recording, and we may edit or omit part of a recording to protect someone's privacy.
09
Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
Our services come with consumer guarantees that cannot be excluded. Among other things, this means our services must be provided with due care and skill, must be fit for the purpose we described, and must match the description we gave. If we fail to meet a consumer guarantee, you may be entitled to a remedy, including a refund, regardless of anything else stated in this policy.
These guarantees relate to how we deliver the education. They do not amount to a guarantee of a clinical or health outcome, which as set out above we do not offer and cannot honestly give.
10
Sessions are live and other participants discuss personal health matters. Please do not record, screenshot or share session content or anything another participant discloses over which we have no control.
Course materials are provided for your personal use. Please do not redistribute, resell or publish them.
11
Prices are shown and charged in Australian dollars. If your bank account or card is denominated in another currency, your provider may apply a conversion rate and fees over which we have no control, so the amount debited in your own currency may differ slightly from the figure shown at checkout.
Where a discounted or introductory price is offered, the discount applies to the enrolment made at that price and does not carry over to later cohorts or other products. We may change our prices at any time, but a change will never affect an enrolment already paid for.
Payments are processed by Stripe. We do not receive or store your card details.
12
We collect only what we need in order to enrol you and teach you: your name, email address, and any information you choose to share during a session. We do not sell your information.
Anything you disclose about your own health during a session is treated as confidential by us, and we ask the same of every participant.
13
Email [email protected]. Tell us what you purchased and what you would like to happen. A person reads that inbox, and one of us will reply.
Refunds are returned to the original payment method. Once we approve a refund, the funds typically appear within five to ten business days, depending on your bank.
If any part of this policy is unclear, or your circumstances do not fit neatly into it, email us and we will give you a straight answer.
My Gum Coach is an educational program; this policy is governed by the laws of Australia.
Nothing in it excludes, restricts or modifies any consumer guarantee that cannot lawfully
be excluded.